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The shortest answer is doing the thing.
Ernest Hemingway

Wachstum ist ein Prozess schöpferischer Zerstörung.
Joseph Alois Schumpeter

Society doesn't have values. People have values.
Milton Friedman

Krise ist ein produktiver Zustand. Man muss ihm nur den Beigeschmack der Katastrophe nehmen.
Max Frisch

Nur das Denken, das wir leben, hat einen Wert.
Hermann Hesse

Administration

General Information regarding SMP Custom Programs
CUSTOMIZED STANDARDIZATION: Registration, Scheduling, Registration Confirmation
For over thirty years SMP In-house has been at the forefront of providing development programs and continuing education; worldwide and for all ranks and files. Our broad experience enabled us to develop a standardized procedure for our in-house seminars that (without incurring additional cost) can be tailored to company and industry specific needs. We call these 2 to 4-day corporate in-house seminars “Customized Standardization” seminars. Upon receipt of your registration we will contact you to discuss your expectations and the details regarding course content, methodology, scheduling, and course venue. We will send you a written confirmation including the SMP general terms and conditions and cancellation policy. 
TAILORED IN-HOUSE-PROGRAMS: Based on your request
In case our featured customized standardization seminars don’t fully satisfy your specific requirements, we recommend our tailored in-house program. Please contact us by phone or e-mail to make an inquiry for an in-house seminar specifically tailored to your organization’s needs. One of our experts will contact you to learn about your current situation and your specific expectations for the planned program. We will submit a draft proposal for your tailored in-house program in return.
Individually Tailored Programs
In-house seminars have much more to offer than knowledge transfer. We thrive to tailor course content and methodology to include customer specific aspects and expectations from the outset. An initial meeting in our Executive Center in St. Gallen is free of charge and provides an excellent opportunity to discuss your individual expectations and requests. Our experts will contribute their viewpoints to the discussion.
Additional services during the preliminary phase
Our faculty members are among the best in their fields of expertise. This is validated by numerous references of our renowned client base. It is our goal to provide you with outstanding conceptual support if you decide to enter in a preliminary phase after our initial meeting. In close collaboration with you as our client we will develop an optimized management development program. We typically offer these conceptual services at a discount of 50% off our fee for service schedule. In case of a contract we will honor fees paid for a preliminary phase and deduct them from the contractual amount. The preliminary phase will result in a jointly developed detailed proposal for your tailored in-house project. If the requestor is one of our key accounts, we gladly participate in requests for proposals without previous financial commitment of the client. We will however not engage in general requests for proposals or tenders.
Terms and Condition
Ad, Venue, Schedule
Organizational details like venues, dates, and schedules will be agreed upon in advance and confirmed in writing.
Course Language
Generally our clients can book the seminars either in German or English. The primary course language is German, unless the contract states otherwise in writing. Upon request we can also offer individual course modules in French, Spanish, or Mandarin.
Faculty Expenses
All expenses incurred by faculty will be charged to our client. Incidentals and additional expenses including travel costs, accommodation, meals, visas, and other expenses directly related to the seminar will be charged to our client in addition to the seminar fee. 
Course Material
The client has the option to receive course materials in electronic format or printed in a seminar binder. The electronic version is included in the seminar fee; the costs for printed course material provided in binders and delivered to the course venue will be charged separately at cost. SMP Management Program St. Gallen will retain copyrights for all course material at all times. 
Seminar Logistics
The client is responsible for all seminar logistics including, but not limited to, selection of venue, rooms and facilities, accommodations, restaurants, as well as invitation of participants. Upon request we gladly offer our professional experience and assist you with the organizational details of your program; these additional services will be billed as incurred. 
Cancellation Policy
Our general terms and conditions and our cancellation policy as described therein apply to cancellations of an in-house seminar or other services.
Insurance, Waver of Liability Insurance, General Terms and Conditions
Liability insurance for accidents, illness, theft, application and use of course content, and more is the sole responsibility of the client. Our potential liability is limited to the total contractual value of the project.
SMP Management Program St. Gallen exclusively works in a contractual relationship. Swiss law applies; jurisdiction is St. Gallen. 
Non-Solicitation
We refer to the general terms and conditions, which include a mutual non-solicitation clause for employees and faculty for a defined period of time after completion of the project.
General Terms and Conditions 
With your order confirmation you are accepting our general terms and conditions, as included in our order confirmation or available for download on our website. Our general terms and conditions constitute an integrated part of our proposal and a subsequent contract for individually tailored seminars.
Validity
The current annual brochure and its contents, dates, prices, terms and conditions, replaces any earlier versions of this brochure
We are looking forward to your request